Cancellation

Cancellation Policy:

1. Cancellation Period: Customers can cancel their orders within 24 hours of placing the order.

2. Cancellation Procedure: To cancel an order, customers must contact our customer support team via email or phone and provide their order details.

3. Refund Process:

   • If the cancellation request is made within the stipulated time frame, a full refund will be issued to the original payment method used during the purchase.
   • Refunds will be processed within 7-10 business days after the cancellation request is approved.
   • Once the refund is processed, it may take additional time for the amount to reflect in the customer’s account, depending on the payment method and banking institution.

4. Custom Orders: Orders for custom-made or personalized Pattachitra artworks cannot be canceled once the production process has begun.

5. Exceptions: In case of unforeseen circumstances such as product unavailability or quality issues, we reserve the right to cancel orders and provide a full refund to the customer.

6. Policy Updates: We reserve the right to update or modify our cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

7. Customer Responsibility: It is the customer’s responsibility to review and understand our cancellation policy before placing an order. By placing an order on our website, the customer acknowledges and agrees to abide by our cancellation terms.

This policy is just a template and can be customized according to your specific business needs and requirements. Make sure to communicate the policy clearly on your website to avoid any misunderstandings with your customers.